These terms apply to every order placed on www.uk-aquatics.com. Please read them before you order. They don’t affect your statutory rights.

1. About us

www.uk-aquatics.com is run by UK Aquatics Ltd, a company registered in England and Wales.

  • Address: Unit 2, Butts Close, Thornton Cleveleys, FY5 4HT
  • Phone: 01253 866011 (Monday to Saturday 10am–5pm, Sunday 11am–4pm)
  • Email: info@uk-aquatics.com
  • Company number: 11776333 · VAT number: GB 164 6938 71

2. Products, prices and orders

  1. Product images are for illustration and the actual product may look slightly different. Colours can vary between screens.
  2. Stock: we are also a walk-in store, so online stock levels can occasionally be out of date, especially for aquariums and cabinets. If something you order is no longer available, we’ll contact you and give you a full refund for that item.
  3. Advice: we’re happy to give advice on choosing equipment, but we can’t guarantee that items will work together in your particular set-up unless we’ve inspected it. It’s your responsibility to check products are suitable for your aquarium.
  4. Prices include VAT. Delivery charges are added at checkout, before you pay.
  5. Price errors: if a price on our website is clearly wrong, we’ll contact you before dispatching. You can then order at the correct price or cancel for a full refund.
  6. Your order: after you order you’ll get an email acknowledging it. The contract between us starts when we email to confirm your order has been dispatched, or that it is ready to collect.

3. Payment

We accept Visa, Mastercard, PayPal and Klarna. Payment is taken when you place your order. If you pay with Klarna, Klarna’s own terms also apply — see our Klarna Terms and Conditions.

4. Delivery

Our delivery options, prices, cut-off times and the areas we deliver to are set out on our Delivery Information page, which forms part of these terms.

  1. We deliver to UK mainland addresses only, excluding the Scottish Highlands and islands.
  2. Delivery times are estimates. We can’t guarantee next-day arrival because couriers sometimes have delays, so please don’t arrange installation or livestock purchases until your order has arrived.
  3. The goods are your responsibility once they’ve been delivered to you or to someone you’ve nominated.
  4. Please check your order on arrival and tell us about any damage or missing items within 48 hours, with photos where possible.
  5. If your order hasn’t arrived within 2 working days of dispatch, contact us and we’ll chase it. If it’s lost in transit, we’ll send a replacement or give you a full refund.

5. Your right to cancel

If you buy online, you can change your mind and cancel for any reason within 14 days of receiving your goods.

  1. How to cancel: email info@uk-aquatics.com or call 01253 866011 with your order number. You then have a further 14 days to send the goods back to UK Aquatics, Unit 2, Butts Close, Thornton Cleveleys, FY5 4HT.
  2. Return postage: you pay the cost of returning goods you’ve changed your mind about. Please pack them securely and use a tracked service, as they’re your responsibility until they reach us.
  3. Condition: you can handle the goods as you would in a shop to check them. If they’ve been used, installed or damaged beyond that, we may reduce your refund to reflect the loss in value.
  4. Refunds: we’ll refund the price and the standard delivery charge you paid within 14 days of receiving the goods back (or proof you’ve sent them), using your original payment method.
  5. Items that can’t be returned unless faulty:
    • frozen and other perishable food, once dispatched
    • live plants
    • items made or ordered specially for you
    • sealed treatments, medications and test reagents once the seal has been opened

This right doesn’t apply to click & collect orders paid for in store, or to goods bought in our shop. See our Returns Policy for how to arrange a return.

6. Faulty goods

Everything we sell must be as described, fit for purpose and of satisfactory quality. If it isn’t, the Consumer Rights Act 2015 gives you these rights:

  1. Within 30 days of delivery you can reject a faulty item for a full refund.
  2. After 30 days, or if you’d prefer, we’ll repair or replace it. If that isn’t possible, or doesn’t fix the problem, you can have a refund or a price reduction.
  3. Return costs: for faulty goods, we pay the cost of getting the item back to us, and will arrange a collection where needed.
  4. Testing: we may test returned items to confirm the fault. If an item turns out not to be faulty, we’ll let you know before sending it back.
  5. Manufacturer’s guarantees are in addition to these rights, not instead of them.

Frozen food that arrives thawed is covered here too — contact us the same day with photos.

  1. Our liability: we’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We’re not responsible for business losses, or for losses that weren’t foreseeable when you ordered. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.
  2. Complaints: if something goes wrong, please get in touch and we’ll do our best to put it right — email info@uk-aquatics.com, call 01253 866011, or write to us at Unit 2, Butts Close, Thornton Cleveleys, FY5 4HT.
  3. Privacy: we use your details only to process your order and as described in our Privacy Policy.
  4. Changes: we may update these terms from time to time. The version on our website when you place your order is the one that applies to it.
  5. Law: these terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.

Last updated: October 2026