Delivering across the UK
We deliver to addresses across mainland UK, packed by our own team at our Thornton-Cleveleys store.
- Orders placed before 12pm, Monday to Friday, are usually dispatched the same day.
- Orders placed after the cut-off, or at the weekend, are dispatched the next working day.
- You’ll get an email with your tracking number as soon as your parcel leaves us.
Frozen food and large items such as aquariums and cabinets follow their own schedules, explained below.
Delivery options and prices
Prices apply to UK mainland addresses and are shown at checkout before you pay.
| Service | Delivery time | Price |
|---|---|---|
| Next working day | Next working day if ordered before 12pm | £7.99 |
| Free delivery | Next working day if ordered before 12pm | Free on orders over £50 |
| Frozen food (insulated box) | Next working day, Mon–Thu dispatch only | £7.99 |
| Aquariums and cabinets | Local delivery or collection only | Price on request |
| Click & collect | Ready within 2 hours of our opening times | Free |
Couriers: we use APC Couriers for parcels.
Frozen food delivery
Frozen food is packed to arrive frozen and is only sent on a next-working-day service, so it is never held in a depot over a weekend.
- Dispatch days: Monday to Thursday only. Frozen orders placed from Thursday after 12pm to Sunday are dispatched the following Monday.
- Packaging: each order is packed in an insulated box with ice packs, designed to keep the food frozen for up to 24 hours.
- Mixed orders: if your order includes frozen food and other items, we send everything together on the frozen schedule, with the frozen food packed separately.
- When it arrives: please put the food straight into your freezer. It’s normal for packs at the edge of the box to have softened slightly; if they’re still cold to the touch they can safely be refrozen.
- Please make sure someone is in. We can’t replace frozen food that thaws because it was left with a neighbour, in a safe place or returned to the depot after a missed delivery.
Aquariums, cabinets and large items
Aquariums and cabinets are available for local delivery within 5 miles of our store or collection only, unless the manufacturer can deliver direct. Please contact us to confirm before ordering.
Click & collect
Collection from our store is free, and it’s the quickest way to get frozen food and large tanks home.
- Choose Click & collect at checkout and wait for our email saying your order is ready, usually within 2 hours during opening times. As we’re also a walk-in store, online stock can occasionally be out of date, especially for aquariums. Please call to confirm stock before ordering.
- Collect from: UK Aquatics, Unit 2, Butts Close, Thornton Cleveleys, FY5 4HT.
- Opening times: Monday to Saturday 10am to 5pm, Sunday 11am to 4pm.
- Please bring your order number. We’ll hold collection orders for 7 days, and frozen food in our freezers for 3 days.
Highlands, islands and outside the UK
- Scottish Highlands, Scottish islands, Isle of Man, Isles of Scilly and Northern Ireland: We don’t currently deliver to these areas.
- Channel Islands and international: we don’t currently deliver outside the UK.
Tracking, missed deliveries and problems
- Tracking: use the link in your dispatch email to follow your parcel and, with most couriers, change the delivery day.
- Missed delivery: the courier will leave a card or message explaining how to rearrange. Parcels not collected from the courier are returned to us, and we may deduct the return postage from your refund.
- Not arrived: if your order hasn’t turned up within 2 working days of dispatch, let us know and we’ll chase it with the courier.
- Damaged or wrong items: contact us within 48 hours of delivery with your order number and photos. We’ll arrange a replacement, collection or refund — see our Returns Policy.
Questions about delivery? Call 01253 866011 during opening hours, email info@uk-aquatics.com, or message us on WhatsApp.